Comments on: O2 customer support – the worst out there? http://probably.co.uk/o2-customer-support-the-worst-out-there.html Random musings, mostly about UNIX Fri, 25 Jun 2010 16:00:20 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Mark http://probably.co.uk/o2-customer-support-the-worst-out-there.html/comment-page-1#comment-2921 Mark Thu, 04 Feb 2010 14:49:10 +0000 http://probably.co.uk/?p=152#comment-2921 I'm going to comment on my own post - I found some customer support that's far, far, FAR worse than O2. T-Mobile. They locked my account after an internal credit error (essentially taking 10 quid off my account) then had the audacity to blame my bank, telling me they'd taken the money back. Which they hadn't. After a week of my account being locked they put the 10 quid back, admitting it was an internal error. Then took a further 10 days to restore the account - it took a rant at the Indian call centre to make them put me onto a UK based operative, who fixed the whole thing in 2 minutes. Outsourcing - stupid idea. I’m going to comment on my own post – I found some customer support that’s far, far, FAR worse than O2. T-Mobile.

They locked my account after an internal credit error (essentially taking 10 quid off my account) then had the audacity to blame my bank, telling me they’d taken the money back. Which they hadn’t. After a week of my account being locked they put the 10 quid back, admitting it was an internal error. Then took a further 10 days to restore the account – it took a rant at the Indian call centre to make them put me onto a UK based operative, who fixed the whole thing in 2 minutes.

Outsourcing – stupid idea.

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